There is a time and place for a phone call, butfar too frequently, people make calls that are not actually necessary. While there are instances when phone calls make more sense, email is an excellent choice for the majority of communication. Here are three reasons why email is superior to calling or texting in the business world.
It's less disruptive.
The primary reason that unannounced phone calls should be avoided is that they cause disruption to the person you're phoning. Calls have a greater likelihood of catching someone off guard and eliciting an innacurate, less considered solution. Unlike dialing a dedicated support line staffed only by call takers, an individual's busy day may be disrupted by unexpected calls.
Calls aren't a great record.
You have the call log, but if you are not transcribing your calls, someone will have to manually record what was spoken. This results in a less accurate remembrance. Emails are an excellent way to establish who said what and when, as well as to build a legally binding trail. Texts also leave a trail, but they are not nearly as effective for long-term tracking and are considerably more difficult to report on.
Email can play the role of high or low priority.
In contrast to text messages and phone calls, email can be screened and automated. This enables it to function at any priority level. If an email requires immediate attention, it can be flagged as such, If it is not, it is permitted to sit. Calls and texts are received, and that is all. There's less control over them. On the receiving end, there is less time to think and answer effectively.
TLDR: Better Records, Less Disruption, and More Control.
While I understand that some individuals like calls, and it truly depends on your sector, reducing disruptive interactions can free up a surprising amount of concentration, time, and energy.
Related Articles
Why email is important
Not all emails are spam. In fact, you could be missing out on potential clientele because you didn't answer that email. Email is one of the primary routes of communication for the white collar world these days. For a couple reasons. It's easier to ...
Getting a Text for Incoming Gmail Emails
Tired of missing important emails? This guide will get you set up with getting a text for emails that match a search! STEP 1 First, you will want to head over to Zapier.com. Then click Sign up with Google. Select your Gmail account in the list and ...
There's a fallacy in voicemail, scheduling a call is a win win.
I have written about the inefficiency of random phone calls and, indirectly, voicemail. And it is a fallacy that random calls are more human than those that are scheduled. Consider an example of interaction. You are unavailable until next week for a ...
6 Reasons to use Webmail over Outlook
Ah, email programs. From a technology standpoint, they are downright horrible. Here are a couple reasons to avoid Outlook. Though Apple Mail, and others usually fall into the category. Instability - In my experience, and after answering literally ...
Minimizing Text Message Usage Due to New Regulations and Fees
In the light of recent changes in business SMS regulations in the United States, we have decided to minimize our use of text messages as a means of communication with our customers. The new regulations, which are industry-wide and facilitated by the ...